Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, mobile apps, or interact with us online or offline.

Who We Are

This Privacy Policy applies to our business and services, including:

• Our website and any software or mobile apps we provide.
• Our social media pages.
• Email or other communications linking to this Privacy Policy.
• In-person interactions, such as during your stay or event participation.

By using our services, you agree to the terms of this Privacy Policy.

What We Collect

We may collect the following Personal Information:

• Name, email, phone number, address
• Payment information (credit/debit card)
• Travel details (itinerary, reservations, companions)
• Passport or government-issued ID (when necessary)
• Special dates (e.g. birthdays or anniversaries)
• Social media handle and public profile photo
• Preferences, amenities requested, past stay history

We may also collect information about your family members or guests. Some homes may have audio or video recording from exterior parts of the home or public areas for safety purposes.

By providing your phone number, you consent to receive text messages. Message and data rates may apply. Reply STOP to unsubscribe.

How We Collect It

We collect your information when you:

• Make a booking, use our website or mobile app
• Communicate with us via phone, email, or chat
• Participate in surveys, contests, or promotions
• Visit our property or attend an event we host
• Connect with us on social media
• Engage with our partners or affiliates

We may also collect info from business partners, like travel agencies or third-party booking sites.

Other Data We Collect

We also gather non-personal data, such as:

• Device and browser details
• Website usage and performance analytics
• IP addresses and approximate geolocation
• Cookies and tracking technologies

This helps us improve your user experience, website performance, and deliver relevant offers or ads.

Cookies and Tracking

We use cookies to:

• Remember your preferences
• Improve site navigation
• Measure site traffic and engagement
• Show relevant advertisements

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

Use of Your Information

We use your information to:

• Process reservations and payments
• Communicate confirmations and updates
• Personalize your experience
• Recommend relevant services or activities
• Send marketing emails (you may opt out anytime)
• Comply with legal requirements

We also use your data to improve services, perform audits, prevent fraud, and ensure safety.

Sharing Your Information

We may share your data with trusted service providers, such as:

• Payment processors
• IT and hosting providers
• Customer service and marketing partners
• Tour operators, chefs, or transport providers upon your request

We may also share information if required by law or in the event of a merger, acquisition, or reorganization.

Third-Party Services

We are not responsible for how third-party websites or platforms (like Facebook, Google, or booking sites) handle your data. If you connect your account or interact with third-party services, their policies apply.

Data Security

We use reasonable safeguards to protect your information. However, no system is completely secure. If you believe your data has been compromised, please contact us immediately.

Your Rights & Choices

You can:

• Opt out of marketing emails
• Request a copy of your personal data
• Ask us to correct or delete your information (where applicable)
• Manage your cookie preferences

To make a request, please contact us using the information below.

Data Retention

We keep your data as long as necessary to:

• Provide services
• Fulfill legal or contractual obligations
• Resolve disputes and enforce our agreements

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
TA Travel, LLC dba The Agency Baja Travel

Email: hospitality(at)theagencybaja(dotted)com

Phone: MX: +52.624.146.9200
USA & CA: +1.424.340.5229

Address: Carr. Transpeninsular Km 24.5.
Plaza Esperanza Local 23 Cerro Colorado,
ZIP 23405 San José Del Cabo, B.C.S.